Terms of Service

1. Acceptance of Terms

By accessing or using the CautaReside platform ("Service"), operated by Cauta Solutions Group Limited ("we", "us", or "our") — a company incorporated in Ghana with its registered office in Accra, Ghana — you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

These terms apply to all users of the platform, including facility administrators, staff members, and residents.

This agreement constitutes an electronic transaction under the Electronic Transactions Act, 2008 (Act 772) of the Republic of Ghana. Your use of the Service and acceptance of these terms in electronic form has the same legal effect as a signed written agreement.

2. Description of Service

CautaReside is a modular facility management platform that provides tools for residential estates and commercial properties. The Service currently offers the following modules, which facility administrators may enable individually according to their subscription plan:

• Parking permit management (CautaPark)
• Billing and payment processing
• Maintenance request tracking
• Visitor management
• Amenity booking and reservations
• Rental and lease management
• Asset registry and maintenance logs
• Generator and fuel tracking
• Broadcast messaging across email, SMS, and Telegram
• Artisan and tradesperson directory
• Workflow automation engine
• Housekeeping task and supply management
• Homeowners association (HOA) governance, voting, and architectural reviews
• Community suggestions and management surveys
• Utility metering and consumption tracking
• In-app messaging between residents and management
• Access control device integration (gate, door, and turnstile scan validation)
• White-label branding (theme, accent color, logo, and platform name customization)

CautaReside reserves the right to add, modify, rename, or deprecate modules at any time. Material changes to the available modules will be communicated to facility administrators at least 30 days in advance, subject to the notice period in Section 18.

The Service is available as a cloud-hosted platform and native mobile applications for Android and iOS. On-premise deployment is available as a custom feature by separate arrangement (see Section 10).

3. Accounts and Registration

3.1 Account Creation

Accounts are created by facility administrators or superadmins. Each user receives a unique user ID and must set a secure password upon first login.

3.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify your facility administrator immediately of any unauthorized access to your account.
• You may not share your account credentials with others.
• You are responsible for all activities that occur under your account.

3.3 Account Termination

Facility administrators may deactivate user accounts at any time. We reserve the right to suspend or terminate accounts that violate these terms.

4. Subscriptions and Payments

4.1 Plans and Pricing

CautaReside offers subscription plans with different feature sets and unit limits. Pricing is displayed on our website and within the platform. We reserve the right to modify pricing with 30 days' advance notice.

4.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis.
• Payments are processed through Paystack, Hubtel, or other payment providers as available in your region.
• All fees are non-refundable unless otherwise stated.

4.3 Free Trials

We may offer free trial periods. At the end of a trial, your subscription will convert to a paid plan unless cancelled before the trial expires.

4.4 Currency and Exchange Rates

Prices are denominated in Ghana Cedis (GHS). USD equivalents displayed on the platform are indicative and computed using a daily exchange rate. The GHS amount is the binding price for billing purposes.

5. Data Isolation and Multi-Tenancy

CautaReside operates as a multi-tenant platform. Each facility's data is logically isolated from other facilities. Users of one facility cannot access data belonging to another facility unless explicitly granted access by a platform administrator for support purposes.

5.1 Administrative Access

CautaReside platform administrators ("superadmins") may access facility data for the purposes of technical support, troubleshooting, and platform maintenance. This includes the ability to view facility data and, where necessary, act on behalf of a user to resolve issues. All such access is logged in the platform's audit trail.

5.2 Notification Consent

The platform enables facility administrators to send notifications to residents and staff via email, SMS, Telegram, and push notifications. Facility administrators are responsible for ensuring they have obtained appropriate consent from recipients before sending communications through the platform. CautaReside acts as a processor of these communications on the facility's behalf.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorized access to other accounts or systems.
• Upload malicious code, viruses, or harmful content.
• Interfere with or disrupt the Service or its infrastructure.
• Scrape, mine, or extract data from the Service through automated means.
• Resell or redistribute the Service without authorization.
• Use the Service to harass, abuse, or harm others.
• Circumvent security features or access controls.

7. Data and Content

7.1 Your Data

You retain ownership of all data you enter into the platform. We do not claim ownership of your facility records, financial data, or resident information.

7.2 Data Processing

By using the Service, you grant us permission to process your data as necessary to provide the Service. This includes storing, backing up, and transmitting data as described in our Privacy Policy.

7.3 Data Export

You may export your data at any time using the export features available within the platform (CSV exports, PDF reports, etc.).

7.4 Data Deletion

Upon termination of your subscription, we will retain your data for 90 days to allow for reactivation. After this period, data will be permanently deleted.

8. AI and Automated Features

The Service may include optional AI-powered features for facility management. When using these features:

• Queries and facility context may be sent to third-party AI providers (Anthropic) for processing.
• AI-generated responses are provided for informational purposes and should not be relied upon as professional advice.
• We do not use your facility data to train AI models.
• Facility administrators may enable or disable AI features at the module level.

9. Third-Party Services

The Service integrates with third-party providers including:

• Paystack — payment processing, subject to Paystack's Terms.
• Hubtel — mobile money payment processing, subject to Hubtel's Terms.
• Telegram — messaging, subject to Telegram's Terms.
• Firebase (Google) — push notifications, subject to Google's Terms.
• Anthropic — optional AI-powered features, subject to Anthropic's Terms.

We are not responsible for the practices or policies of third-party services. We encourage you to review their respective terms and privacy policies.

10. On-Premise Deployments

On-premise deployment is a custom feature available only by separate arrangement. It is not included in standard subscription plans. For facilities using on-premise (local node) deployments:

• The facility is responsible for hardware, network, and physical security of the local server.
• Data stored on local nodes is the facility's responsibility.
• Cloud sync functionality requires an active internet connection and valid sync credentials.
• We provide the software "as is" for on-premise use and are not responsible for local infrastructure failures.

11. Service Availability

We target 99% uptime for the cloud-hosted platform, excluding scheduled maintenance windows. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice where possible).
• Emergency security patches.
• Circumstances beyond our control (force majeure, including but not limited to internet service disruptions, power outages, and natural disasters).

We will make reasonable efforts to notify users of planned downtime in advance. On-premise deployments are subject to the facility's own infrastructure availability.

12. Intellectual Property

The CautaReside platform, including its source code, design, logos, and documentation, is the intellectual property of Cauta Technologies and Cauta Solutions Group. You may not copy, modify, distribute, or reverse engineer any part of the Service.

13. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
• We are not liable for data loss resulting from on-premise hardware failures, user error, or circumstances beyond our control.
• We are not liable for the accuracy, completeness, or suitability of AI-generated content provided through the platform.

14. Indemnification

You agree to indemnify and hold CautaReside harmless from any claims, damages, or expenses arising from your use of the Service or violation of these terms.

15. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms:

1. Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice of the dispute.
2. Mediation: If negotiation fails, the parties agree to submit the dispute to mediation in accordance with the Alternative Dispute Resolution Act, 2010 (Act 798) of the Republic of Ghana, administered by the Ghana Arbitration Centre or another agreed mediation body in Accra.
3. Litigation: If mediation fails or is not pursued within 60 days, either party may submit the dispute to the courts of competent jurisdiction in Accra, Ghana.

16. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of Ghana, including but not limited to the Electronic Transactions Act, 2008 (Act 772), the Data Protection Act, 2012 (Act 843), and the Alternative Dispute Resolution Act, 2010 (Act 798). Subject to the dispute resolution procedure in Section 15, any legal proceedings shall be brought in the courts of Accra, Ghana.

17. Limitation of Claims

Any claim arising out of or relating to these Terms or the Service must be brought within twelve (12) months from the date the cause of action accrues, unless a longer period is required by applicable Ghanaian law. Claims not brought within this period are waived to the maximum extent permitted by law.

18. Changes to Terms

We may update these Terms of Service at any time. We will notify users of material changes at least 30 days in advance by email or through the platform. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

19. Contact Us

If you have questions about these Terms of Service, contact us at:

• Operating entity: Cauta Solutions Group Limited, Accra, Ghana
• Email: sales@cautareside.com